jaya baji's Privacy Policy
Keeping your personal information secure is our primary responsibility. This policy explains in detail what information jaya baji collects, how it is used, and what your rights are.
jaya baji is an online gaming and betting platform operated for users in Bangladesh. When you visit our website, create an account, or use our services, you agree to the terms described in this privacy policy. This policy is effective as part of our Terms and Conditions.
To ensure the security of your information, we use international-standard SSL encryption and data protection technology. Any changes to this policy will be communicated by publishing them on the website.
Information Collection
jaya baji collects only the information necessary to operate our services and improve your experience. The collection process is driven by two main sources.
1.1 Information You Provide Directly
When you register, log in, make a deposit or withdrawal, or contact our support team, you voluntarily provide the following information:
- Full name and date of birth
- Mobile number and email address
- Residential address
- National ID number or information from other identity documents (for account verification)
- Payment method details — bKash, Nagad, or Rocket mobile wallet numbers
- Content of communications made via live chat or email
1.2 Automatically Collected Information
The following information may be collected automatically while you browse our site:
- IP address and device type
- Browser name and version
- Operating system
- Time and duration of site visits and pages viewed
- Referring URL (the site from which you arrived at our site)
- Game session data and betting history
We never store a direct copy of your password or PIN. Passwords are always stored in encrypted form.
Use of Information
jaya baji uses the collected information for the following purposes. Each use has a specific and legitimate reason behind it.
2.1 Account Management and Identity Verification
Information is used to keep your account active, secure your login, and complete the required identity verification (KYC) process.
2.2 Financial Transaction Processing
Payment-related information is used to process deposit and withdrawal transactions securely and to prevent financial fraud.
2.3 Customer Support
Information is used to resolve your issues with our 24/7 live chat and email support team and to maintain a history of previous communications.
2.4 Responsible Gaming Monitoring
Monitoring your gaming behaviour to identify patterns of excessive betting and to issue alerts when necessary falls within our responsibilities. Our Responsible Gaming policy explains this process in more detail.
2.5 Technical Improvement and Analysis
Automatically collected information is analysed to improve site performance, resolve technical issues, and refine the user experience.
2.6 Communications and Notifications
Your provided contact details are used to inform you of important account notifications, transaction confirmations, and changes to our policies.
Disclosure and Sharing of Information
jaya baji does not sell or rent your personal information to any third party. However, information may be shared in the following specific circumstances.
3.1 Service Provider Partners
We work with trusted technology and payment service providers to operate our platform. These partners receive only the information necessary to deliver their services and are required to comply with our privacy standards.
3.2 Game Providers
Game providers such as Pragmatic Play, PG Soft, JILI, Evolution, and Spribe may receive technical information related to gameplay, which is necessary to ensure fair gaming.
3.3 Legal Obligations
Information may be provided in compliance with applicable law in response to lawful orders or requests from competent authorities, and to assist in investigations of financial fraud or illegal activity.
3.4 Business Restructuring
In the event of a company merger, acquisition, or transfer of assets, user information may be transferred to the new entity, subject to the terms of this policy.
We do not share your personal information with any advertisers or marketing agencies.
Cookies and Tracking Technology
Cookies are small text files stored in your browser. jaya baji uses several types of cookies on its platform.
4.1 Essential Cookies
These cookies are essential for the basic functionality of the site. They cover maintaining login sessions, verifying security tokens, and saving language preferences. Disabling these cookies will prevent the site from working properly.
4.2 Functionality Cookies
These cookies are used to remember your preferences and settings, such as display settings and game preferences.
4.3 Analytics Cookies
Anonymous statistics are collected to understand which parts of the site are used most and where improvements are needed.
4.4 Cookie Controls
You can block or delete cookies through your browser settings. However, disabling essential cookies may make some services unavailable.
Data Security Measures
jaya baji applies industry-standard technology and practices to keep your information secure.
- SSL/TLS Encryption: All data exchanged between your browser and our servers takes place over encrypted channels.
- Database Encryption: Sensitive data stored in our databases is kept in encrypted form.
- Access Controls: Only authorised staff can access the information they need.
- Regular Security Audits: Security audits are conducted regularly to identify vulnerabilities.
- Suspicious Activity Monitoring: Unusual login or transaction patterns are monitored automatically.
- Two-Step Verification: OTP-based verification can be enabled to increase account security.
No member of our staff will ever ask for your password or OTP. If you receive any such request, notify our support team immediately.
Data Retention Period
jaya baji retains your information only for as long as necessary.
6.1 Active Accounts
All relevant information is retained while your account is active. This is necessary to maintain service quality and display transaction history.
6.2 After Account Closure
Even after an account is closed or deactivated, certain information may be retained for a specified period to meet legal and financial regulatory requirements.
6.3 Financial Transaction Records
Information relating to deposits and withdrawals may need to be retained for an extended period in accordance with financial regulations.
6.4 Deletion Requests
You may request the deletion of information that is beyond the specified retention period or outside any legal obligation. See the contact section below for details.
Your Rights
You have certain fundamental rights regarding your personal information that jaya baji respects.
7.1 Right to Know
You may request information about what data we have collected about you and for what purpose it is being used.
7.2 Right to Correction
You may request the correction of inaccurate or incomplete information in your account.
7.3 Right to Data Portability
You may request a copy of your own information in a readable format.
7.4 Right to Object to Processing
You have the right to object to the processing of your information in certain circumstances.
7.5 Right to Request Deletion
You may request the deletion of information that is outside any legal obligation. Please note that if you have an active account, this request may not be fully possible to fulfil.
To exercise these rights, contact our support team directly. For a full description of all rights and responsibilities, you may visit our About Us page.
Protection of Minors
jaya baji strictly enforces a 21+ age limit. Our platform is for individuals aged 21 and above only.
Date of birth is verified at the time of account registration. If a minor creates an account using false information, that account will be cancelled and the associated data will be deleted.
If a parent or guardian suspects that their minor child is using our site, please notify our support team immediately.
Third-Party Links
Our platform may sometimes contain content related to game providers or technology partners. These third parties have their own privacy policies.
jaya baji is not responsible for the data collection or usage practices of third parties. We recommend that you read the privacy policy of any external service before using it.
Policy Changes
jaya baji may update this privacy policy from time to time. The policy may be revised due to service improvements, new legal requirements, or technical changes.
For significant changes, a notification will be sent to your registered mobile number or email. The date of each revision will be noted at the top of this page as the "Last Updated" date.
If you continue using the site after changes are made, you will be considered to have agreed to the new policy.
Contact
If you have any questions, concerns, or requests about this privacy policy, please contact our support team. We provide support in both Bengali and English, 24 hours a day, 7 days a week.
- Live Chat: Click the chat icon on the website to speak with us directly
- Email: [email protected]
For any requests to delete or correct information, or to exercise your rights, contact us via email or live chat. For common questions, visit our FAQ section.
Our support team is active 24/7 and ready to resolve your issues in both Bengali and English.
This policy applies equally to all jaya baji services — both the website and mobile app.